Comments on: How To Handle Account Cancellation

By: Marilyn Case

Marilyn Case — Sat, 31 Mar 2007 15:30:50 +0000

I WANT TO CANCEL MY ACCOUNT WITH NETFLIX,NOW. DO NOT SEND ME ANYMORE MOVIES OR CHARGE MY ACCOUNT!!!!!!!!!

By: Frank (Paco) Gomes

Frank (Paco) Gomes — Thu, 11 Jan 2007 11:19:12 +0000

I want to cancell my account with Netflix because I can’t find my account or my list of requested movies.

By: Marcia Gardner

Marcia Gardner — Tue, 14 Nov 2006 14:45:18 +0000

Everyone needs a hug…..that may be true, but I simply need to cancel the Netflix service….all my attempts have failed…..what do I need to do?Marcia Gardner.

By: Sara McClure

Sara McClure — Fri, 20 Jan 2006 07:04:10 +0000

Yep, I got burned. Last summer I called to cancel my audible.com account, and they instead put me on hiatus status, and sure enough, I forgot and my credit card got charged for a few months that I wasn’t using the service. Of COURSE they didn’t send me an e-mail or any type of communication when my hiatus ended and they started charging me $21.95 a month. Oh, and of COURSE the credits don’t roll over so I don’t get anything for those months that I was careless and didn’t scrutinize my credit card bill. Lesson learned, that will never happen to me again.

By: Aaron

Aaron — Fri, 29 Jul 2005 12:36:00 +0000

Funny, I was just on the third and final (credit card) page on Audible.com sign-up when I decided to flip tabs and surf some feeds before making the final plunge. I was already very suspicious since supposedly I was signing up for two free audio books. They explained I would have two weeks to “try” before the real subscription kicked in — I was just trying to decide if I’d be able to easily cancel or not and how much I trust them.

I’m glad I read this, ‘cause my decision just got a lot easier. *closes other tab…

By: Derek Organ

Derek Organ — Fri, 29 Jul 2005 04:49:00 +0000

Its funny back in my college days i used to work for AOL. I worked in the cancelation department. In order to get the job you basically had to be a really good sales person.

They defo had different way of looking at taking cancelations. The big things was the more people i managed to keep on the more money in bonuses they gave me. While i was in college it was probable the best job around for money.

So they must have been sucessfull in getting more money from people forgetting to cancel after there free months were up.

All in all, very underhanded but they made money from it. Mr AOL probable doesn’t give a crap as long as his bank balance rises.

By: Sean

Sean — Thu, 28 Jul 2005 23:11:00 +0000

Audible really needs a site redesign too by the way

By: Dominic Damian

Dominic Damian — Thu, 28 Jul 2005 21:43:00 +0000

My favorite cancellation so far is when I decided to cancel my Vonage service. First when I call them they ask why I wich to cancel, after explaining that I was unhappy with the service, the rep transfers me to the cancellation department. The rep at that department asks me for a number to call back later that day, because their department is back logged at the moment. Gee, I wonder why.

Three days later I get an email asking me to call them back to finish my cancellation. No phone call, and I had to call them again.

Finally after 30 minutes on hold I got a rep who cancelled my account. Not before charging me $40 for my router, which would be refunded if returned within 14 days. Mind you, no charging me $40 after 14 days if the router isn’t returned/. Charging the $40, then if you send it in time, they refund you.

So I ship it UPS 2nd Day air, it still takes three weeks to get a refund.

Worst cancellation experience I’ve ever had. Even worse than when my gym said I couldn’t cancel my membership for 3 years unless I moved or got injured.

By: Bryan

Bryan — Thu, 28 Jul 2005 19:56:00 +0000

Alot of services bank on you forgetting that your getting charged and just go with the flow and pay it off monthly. Lazyness pays those companies.