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Email is fantastic. We use it to stay in touch with friends, contact clients, and handle support requests. It’s easy to use, low cost, and less intrusive than a phone call or meeting. But with email being such an integral part of our lives, are we using it as effectively as possible? To find out, have a look at the techniques these articles recommend on ensuring that your messages are read.

• A Beginner’s Guide to Effective Email - From a basic introduction on the differences between email and paper to the proper use of gestures, this article is a great starting point on how to craft an email.

• The Effective Email - Guy Kawasaki has twelve points on email etiquette including how to not write unanswerable questions, chilling out, and crafting a subject line.

• How Not to Respond to Customer Emails - Joe Rawlinson shows us what a bad email message looks like, and he gives some tips on how to make sure you’re not turning customers away with bad emails.

• Tips for Getting Good Customer Support - While Joe talks about how companies should respond to customers, this article explains what a customer can do in order to ensure their problem is solved faster.

• Writing Sensible Email Messages - Some good tips on making sure your emails are read and responded to.

• Email Newsletters - Surviving Inbox Congestion - Jakob Neilson has some interesting findings on how readers view newsletters.